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    • Category: Customer Experience

    October 18th, 2022
    Why Host Your 3CX with Voxtelesys?

    As 3CX continues to be a global leader in unified communication, Voxtelesys is proud to be considered one of their preferred service providers. As a Titanium Partner and Solutions Provider of 3CX, our...

    March 28th, 2022
    Increase in DDoS Attacks on VoIP Carrier

    Attacks against VoIP services have been growing since 2013. In September 2021, DDoS attacks were launched against VoIPms, Bandwidth, Twilio, and Telnyx. A few months later, an attack was launched agai...

    February 17th, 2021
    Choosing between PRI and SIP?

    What You Need to Know Your phone system is essential to the operation of your business. Whether you’re interfacing between teams, working remotely, or communicating with clients; your phone system n...

    January 28th, 2021
    Working Parent: Covid-19 Era

    Shortly after this school year began, I received some troubling news. With a day’s notice, the school announced it would be switching from all in-person to a hybrid model. For working parents, this wo...

    November 21st, 2017
    Black Friday Signals the Next Wave

    Seasonal Customer Experience The holidays are stressful. Budgets are tight, demands on time are coming from every direction, and Cousin Eddie just parked his RV in front of your house for the next mon...

    August 14th, 2017
    Mad-Liberating Your Call Center Script

    Last week we flipped the script on call center customer service. This week we wrote our own script. Call center scripts can be great, but ultimately calls are unpredictable. So download  this fun, fi...

    August 7th, 2017
    Flipping the Script Call Center Customer Experience

    As someone with inside knowledge, you know that call center customer experience is important.  When someone contacts customer service—whether it’s a chatbot, a call center agent, or the front desk—it ...

    July 17th, 2017
    GeoRouting Improves Customer Experience

    GeoRouting improves customer experience by ensuring that a carrier routes your business’ calls to the right location. Does your carrier offer it? Location-based routing is everywhere in our lives now....

    July 3rd, 2017
    Improve Seasonal Call Center Customer Experience

    It’s the Fourth of July. Do You Know Where My Luggage Is? There’s a chance that someone at a call center is currently talking to an agitated traveler who just wants to locate his flip flops and swim t...