Category: Customer Experience

February 17th, 2021
Choosing between PRI and SIP?

What You Need to Know Your phone system is essential to the operation of your business. Whether you’re interfacing between teams, working remotely, or communicating with clients, your phone system n...

Read More
January 28th, 2021
Working Parent: Covid-19 Era

Shortly after this school year began, I received some troubling news. With a day’s notice, the school announced it would be switching from all in-person to a hybrid model. For working parents, this wo...

Read More
November 21st, 2017
Black Friday Signals the Next Wave of Seasonal Customer Experience

The holidays are stressful. Budgets are tight, demands on time are coming from every direction, and Cousin Eddie just parked his RV in front of your house for the next month. Customers are stuffing th...

Read More
August 14th, 2017
Mad-Liberating Your Call Center Script

Last week we flipped the script on call center customer service. This week we wrote our own script. Call center scripts can be great, but ultimately calls are unpredictable. So download this fun, fill...

Read More
August 7th, 2017
Flipping the Script Call Center Customer Experience

As someone with inside knowledge, you know that call center customer experience is important.  When someone contacts customer service—whether it’s a chatbot, a call center agent, or the front desk—it ...

Read More
July 17th, 2017
GeoRouting Improves Customer Experience

GeoRouting improves customer experience by ensuring that a carrier routes your business’ calls to the right location. Does your carrier offer it? Location-based routing is everywhere in our lives now....

Read More
July 3rd, 2017
Improve Seasonal Call Center Customer Experience

It’s the Fourth of July. Do You Know Where My Luggage Is? There’s a chance that someone at a call center is currently talking to an agitated traveler who just wants to locate his flip flops and swim t...

Read More