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    • Category: Compliance

    April 6th, 2022
    How are VoIP networks vulnerable to DDoS attacks?

    DDoS (Distributed Denial of Service) attacks on VoIP Carriers and UCaaS providers, attackers target the components of the VoIP systems causing intermittent service or complete outages. First, it is ne...

    April 26th, 2021
    Kari's Law

    What is Kari's Law? Kari's law is an amendment to the FCC's Communications Act that requires direct dialing of 9-1-1. It mandates that any multi-line telephone system allows users to dial 9-1-1 with...

    April 23rd, 2021
    Stir/Shaken

    We are pleased to announce the launch of Voxtelesys STIR/SHAKEN (S/S) Carrier Signing Service. Voxtelesys is an S/S signatory and will sign S/S certificates on our customers’ behalf. Signing outgoing ...

    January 17th, 2017
    Predictive Dialers Can Improve Call Center KPIs

    Key performance indicators, or KPIs, are a familiar measurement of workforce efficiency and effectiveness among call center staff. And, for most, time is of the essence. Agents are typically evaluated...