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    • Category: Compliance

    April 26th, 2021
    Kari's Law

    What is Kari's Law? Kari's law is an amendment to the FCC's Communications Act that requires direct dialing of 9-1-1. It mandates that any multi-line telephone system allows users to dial 9-1-1 with...

    April 23rd, 2021
    Stir/Shaken

    We are pleased to announce the launch of Voxtelesys STIR/SHAKEN (S/S) Carrier Signing Service. Voxtelesys is an S/S signatory and will sign S/S certificates on our customers’ behalf. Signing outgoing ...

    January 17th, 2017
    Predictive Dialers Can Improve Call Center KPIs

    Key performance indicators, or KPIs, are a familiar measurement of workforce efficiency and effectiveness among call center staff. And, for most, time is of the essence. Agents are typically evaluated...