Category: Call Center

July 10th, 2018
SIP Trunking and Telehealth

The American healthcare system has been mired in a state of crisis for the past quarter-century, with its condition typically described within a narrow continuum ranging somewhere between critical and...

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June 26th, 2018
How Can Business SMS Help My Company?

You know the saying: “You can have it fast, cheap, or well-done. Pick two.” Finding efficient, affordable, and flexible ways to communicate with customers can be challenging in just the same way. Effi...

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June 19th, 2018
Explain It: Telepresence

You’ve seen it before in the movies: ghostly holographic figures of a powerful underground society circling a conference room table. Each person is wearing a pair of stylish glasses enabling them to s...

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May 22nd, 2018
Why A Call Routing Service Is So Important for Financial Services

Whether you're helping customers through their investment questions or explaining their latest insurance claims, you know that when many customers contact your team, they're already feeling frustrated...

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May 1st, 2018
Premium Call Routing Supports Stronger Patient Outcomes

It’s no secret that patient outcomes—changes in health that result from measures or specific healthcare investments—are an essential factor in every healthcare practice. Positive patient outcomes are ...

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March 27th, 2018
Call Centers, Start Your Compliance Engine!

Since passing the Telephone Consumer Protection Act (TCPA) in 1991, the government has tried to regulate telemarketing calls, auto-dialed calls, prerecorded calls, text messages, and unsolicited faxes...

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March 22nd, 2018
The Expensive Truth about the Unlimited VoIP Plan

“…And if you order now, we’ll throw in an extra FREE ThighBuster at no additional charge (justpayshippingandhandling)!” Most of us have grown up in an age of marketing that equates more with value. Th...

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March 20th, 2018
3CX Dynamic Caller ID Integration—It Just Works

3CX Dynamic Caller ID integration makes an IT manager’s job easier—from installation to management—and improves a call center’s results. Your PBX isn’t just a box you maintain; it’s the hub of your ca...

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March 13th, 2018
Can Alexa Skills Extend Your IVR?

“Hey, Siri…” “Hey, Google…” “Alexa…” Each day, millions of people recite these incantations to summon the virtual assistant on their phones, smart speakers, and televisions. “Set a timer for 20 mi...

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