Category: Auto dialers

August 21st, 2017
Explain It! What is a Hosted Dialer?

Business owners looking to build or expand their call center operations often face a peculiar technological paradox.  SIP has cut the costs of voice solutions in half. Auto dialers have made dialing a...

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July 10th, 2017
Questions to Ask Before Investing in a Call Center Auto Dialer

Before you invest in a call center auto dialer, think about what you need. In the comedic masterpiece, This is Spinal Tap, the heavy metal band’s guitarist, Nigel Tufnel, explains the key feature behi...

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April 17th, 2017
The Risk of Gambling on Standard Dialer Routes

If you’re trusting your auto dialer call quality to standard dialer routes, are you aware of what you could be risking? For the 40 million tourists who visit Las Vegas each year, a stop at the casino...

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January 25th, 2017
5 Auto Dialer Campaign Ideas to Improve Customer Satisfaction

Customer experience and satisfaction are by no means new ideas, but maintaining happy customers and encouraging return business is more important than ever in today’s economy. It is typically about 6-...

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January 19th, 2017
Hosted Dialer vs. On-Premise Solutions: Key Differentiators

Auto dialers and the predictive hosted dialer have become an increasingly important part of customer outreach and engagement. With the ability to efficiently dial a sequence of numbers from your busin...

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January 17th, 2017
Predictive Dialers Can Improve Call Center KPIs

Key performance indicators, or KPIs, are a familiar measurement of workforce efficiency and effectiveness among call center staff. And, for most, time is of the essence. Agents are typically evaluated...

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January 16th, 2017
Fixing Dialer Call Quality: Why Premium Dialer Routes are a Must

"You never get a second chance to make a first impression." Whether you remember this quote as an advertising slogan or age-old wisdom, it’s a message that strikes a powerful chord with business lead...

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