IVR Systems – Explain It!
Interactive Voice Response System (IVR) \ ˌin-tər-ˈak-tiv ˈvȯis ri-ˈspän(t)s sis-təm\ an automated telephony system that interacts with callers, gathers information, and routes calls to the correct p...
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The ideas that shape intelligent call routing have been in use for hundreds of years. Long before they were applied to phone calls, routing packets, or physical cargo, was done the old-fashioned way. ...
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